Effective Date: July 10, 2026
Welcome to Skillman Pets. These Terms of Service (“Terms”) govern your access to and use of our website and your purchase of products through our online store.
By accessing our website, creating an account, placing an order, or otherwise using our Services, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use our website.
1. About Skillman Pets
Skillman Pets operates a physical pet store in Woodside, New York, and an online pet supplies store serving customers within the United States.
Business Name: Skillman Pets
Email: support@skillmanpets.us
Telephone: +1 718-803-3635
Business Address: 49-16 Skillman Ave, Woodside, NY 11377, United States
2. Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms.
You agree not to:
- Use the website for any unlawful or fraudulent purpose.
- Attempt to gain unauthorized access to the website or its systems.
- Interfere with the security or operation of the website.
- Submit false, misleading, or fraudulent information.
- Use automated systems to improperly access, copy, or collect website content.
- Introduce malicious software, viruses, or other harmful code.
- Use our website in a manner that could damage or disrupt our Services.
We reserve the right to restrict or terminate access to the website if we reasonably believe that these Terms have been violated.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on our website are accurate.
However, minor differences may occur between product images and the actual product due to screen settings, lighting, manufacturing variations, or other factors.
We reserve the right to:
- Correct product or pricing errors.
- Update product information.
- Limit quantities available for purchase.
- Discontinue products.
- Change product availability without prior notice.
4. Product Availability
All products are subject to availability.
Adding a product to your shopping cart does not guarantee that the product will remain available until checkout is completed.
If a product becomes unavailable after an order has been placed, we may contact you regarding available options or issue a refund for the unavailable item.
5. Pricing and Payment
All prices displayed on our website are in U.S. Dollars (USD) unless otherwise stated.
The applicable product price, shipping charge, and any other applicable charges will be displayed during checkout before payment is completed.
Our standard shipping charges are:
- Orders over $300 USD: Free Standard Shipping
- Orders of $300 USD or less: $15 USD Standard Shipping
We reserve the right to correct pricing errors and update prices at any time.
Payment must be successfully authorized before an order can be processed.
6. Orders and Order Acceptance
Submitting an order through our website constitutes an offer to purchase the selected products.
After you submit an order, you may receive an order confirmation email. An order confirmation does not necessarily mean that the order has been accepted or dispatched.
We reserve the right to refuse, cancel, or limit an order for reasons including:
- Product availability
- Pricing or listing errors
- Suspected fraudulent activity
- Incorrect customer information
- Shipping restrictions
- Unusual or excessive order quantities
- Other legitimate business or security reasons
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method where appropriate.7. Order Processing and Delivery
Orders are generally processed within 1–2 business days.
After dispatch, standard transit time is generally 3–5 business days.
The estimated total delivery timeframe is therefore 4–7 business days.
Delivery estimates are not guaranteed delivery dates and may be affected by carrier delays, weather conditions, holidays, seasonal demand, or other circumstances beyond our reasonable control.
Please refer to our Shipping Policy for additional information about shipping and delivery.
8. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Skillman Pets is not responsible for delivery problems caused by incorrect, incomplete, or outdated address information provided by the customer.
Additional shipping or reshipping charges may apply if an order must be resent because of incorrect address information.
9. Order Changes and Cancellations
If you need to modify or cancel an order, please contact us as soon as possible.
Orders may generally be changed or cancelled only before they enter the processing or dispatch stage.
Once an order has been processed or dispatched, cancellation or modification may no longer be possible.
If an order cannot be cancelled, you may be able to request a return after delivery in accordance with our applicable Return and Refund Policy.
10. Returns and Refunds
Returns and refunds are subject to our applicable Return and Refund Policy.
Where eligible, customers must follow the return instructions provided by Skillman Pets.
Certain products may be excluded from return eligibility where permitted by applicable law, including products that cannot reasonably be returned for hygiene, safety, or other legitimate reasons.
Any refund approved under our Return and Refund Policy will generally be issued to the original payment method.
11. Promotions and Discounts
From time to time, Skillman Pets may offer promotional codes, discounts, or special offers.
Promotions may have additional terms, including:
- Expiration dates
- Product or category exclusions
- Minimum purchase requirements
- One-time-use restrictions
- Customer or order limitations
Unless otherwise stated, promotions cannot be combined with other promotional offers.
We reserve the right to modify or terminate a promotion where permitted by applicable law.
12. Intellectual Property
All content on the Skillman Pets website, including but not limited to:
- Text
- Product descriptions
- Images
- Graphics
- Logos
- Branding
- Website design
- Page layouts
- Videos
- Software
- Other website materials
is owned by Skillman Pets or its respective licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission, except where permitted by law.13. Customer Reviews and User Content
If you submit a review, comment, photograph, testimonial, or other content to our website, you represent that:
- You have the right to submit the content.
- The content does not violate the rights of another person or business.
- The content is not unlawful, fraudulent, abusive, or misleading.
- The content does not contain malicious software or harmful code.
By submitting content, you grant Skillman Pets a non-exclusive, royalty-free right to use, reproduce, display, and publish that content for legitimate business purposes, subject to applicable law.
We reserve the right to remove content that violates these Terms or applicable law.
14. Third-Party Services and Links
Our website may use or link to third-party services, including payment processors, shipping providers, analytics services, advertising services, or other external platforms.
Third-party services are governed by their own terms and privacy policies.
Skillman Pets is not responsible for the independent policies, availability, security, or content of third-party websites or services.
15. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Skillman Pets website and its content are provided on an “as available” and “as is” basis.
We do not guarantee that:
- The website will always be available or uninterrupted.
- The website will be completely error-free.
- All website information will always be current or accurate.
- The website will be free from technical issues or harmful components.
Nothing in these Terms is intended to exclude or limit any warranty or consumer right that cannot lawfully be excluded or limited under applicable law.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Skillman Pets will not be responsible for indirect, incidental, consequential, special, or punitive damages arising from your use of the website or purchase of products, except where such limitation is prohibited by law.
Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.
17. Indemnification
To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Skillman Pets and its officers, employees, contractors, and service providers from claims, liabilities, damages, losses, and expenses arising from:
- Your violation of these Terms of Service.
- Your misuse of our website.
- Your violation of applicable laws or third-party rights.
- Information or content you submit through the website.
18. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.
By using our website, you acknowledge that you have reviewed our Privacy Policy.19. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable legal requirements.
When changes are made, we will update the Effective Date shown at the beginning of these Terms.
Your continued use of our website after revised Terms have been published constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.
20. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in the State of New York, without regard to conflict-of-law principles, except where applicable law requires otherwise.
Any dispute arising out of or relating to these Terms or your use of our website shall be subject to the jurisdiction of the appropriate courts, subject to any mandatory consumer protection rights or other legal requirements.
21. Severability
If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision shall be deemed severable and enforced to the maximum extent permitted by law. The remaining provisions shall continue in full force and effect.
22. Entire Agreement
These Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies referenced on our website, constitute the entire agreement governing your use of our website and your purchase of products from Skillman Pets, unless a separate written agreement applies.
23. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Business Name: Skillman Pets
Email: support@skillmanpets.us
Telephone: +1 718-803-3635
Business Address: 49-16 Skillman Ave, Woodside, NY 11377, United States
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM