Effective Date: July 10, 2026
At Skillman Pets, we are committed to processing and delivering orders safely and efficiently. This Shipping Policy explains our order processing times, shipping charges, delivery estimates, and other important shipping information.
By placing an order through our website, you agree to the terms outlined below.
1. Order Processing
Orders are generally processed within 1–2 business days.
Business Days: Monday to Friday
Orders are not normally processed or shipped on weekends or U.S. federal holidays.
Once your order has been processed, it will be prepared for dispatch and handed over to one of our delivery partners.
2. Order Cut-Off Time
Our daily order cut-off time is 5:00 PM.
Orders placed before 5:00 PM on a business day will generally begin processing that business day.
Orders placed after 5:00 PM, on weekends, or on U.S. federal holidays will begin processing on the next business day.
3. Shipping Charges
Our standard shipping rates within the United States are:
- Orders over $300 USD: Free Standard Shipping
- Orders of $300 USD or less: $15 USD Standard Shipping
The applicable shipping charge will be clearly displayed at checkout before you complete your payment.
There are no hidden shipping charges.
4. Transit Time
After your order has been processed and dispatched, standard delivery typically takes:
3–5 business days
Transit times are estimates and may vary depending on the delivery location, carrier operations, weather conditions, holidays, seasonal demand, or other circumstances beyond our control.
5. Total Delivery Time
Your estimated total delivery timeframe consists of:
- Processing Time: 1–2 business days
- Transit Time: 3–5 business days
- Estimated Total Delivery Time: 4–7 business days
Business days are Monday through Friday and exclude U.S. federal holidays.
6. Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email.
Where tracking is available, the email may include:
- Shipment confirmation
- Tracking number
- Carrier information
You can use the provided tracking information to monitor your shipment until delivery.
7. Shipping Address Responsibility
Please ensure that your shipping address is complete and accurate before submitting your order.
Skillman Pets is not responsible for delivery delays, failed deliveries, or returned shipments resulting from incorrect or incomplete address information provided by the customer.
If additional shipping or redelivery charges arise because of incorrect address information or a customer-requested redelivery, those costs may be the customer’s responsibility.
8. Delivery Delays
We make reasonable efforts to deliver orders within the estimated delivery timeframe. However, occasional delays may occur due to circumstances beyond our control, including:
- Carrier service disruptions
- Severe weather conditions
- High seasonal demand
- U.S. federal holidays
- Transportation or logistical disruptions
- Other unforeseen circumstances
Delivery estimates are provided for guidance and are not guaranteed delivery dates.
9. Lost or Missing Parcels
If your tracking information indicates that your parcel has been delivered but you cannot locate it, we recommend that you:
- Check around your property and designated delivery areas.
- Ask household members or neighbours if they received the parcel.
- Review the carrier’s tracking information.
- Contact the delivery carrier for additional information.
If you still cannot locate your parcel, please contact our customer support team. We will assist you with reviewing the available shipment information.
10. Failed Delivery Attempts
A delivery may be unsuccessful if:
- An incorrect or incomplete shipping address was provided.
- The recipient is unavailable when attendance is required.
- The carrier cannot safely complete the delivery.
- Other delivery restrictions prevent the carrier from completing the shipment.
If a parcel is returned to Skillman Pets, additional shipping charges may apply if the customer requests reshipment.
Any applicable refund will be handled according to our Return and Refund Policy and the circumstances of the returned shipment.
11. Delivery Area
We currently ship orders within the United States only.
International shipping is not available at this time.
12. Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Order changes or cancellations are generally possible only before the order has entered the processing or dispatch stage.
Once an order has been dispatched, we may be unable to modify or cancel it. If applicable, you may request a return after receiving the order in accordance with our Return and Refund Policy.
13. Contact Information
If you have questions regarding shipping, delivery, or your order, please contact us:
Business Name: Skillman Pets
Email: support@skillmanpets.us
Telephone: +1 718-803-3635
Business Address: 49-16 Skillman Ave, Woodside, NY 11377, United States
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM
Important Information
- Please verify your shipping address before completing your purchase.
- Keep your shipping confirmation and tracking information until your order has been delivered.
- Processing Time: 1–2 business days.
- Transit Time: 3–5 business days.
- Estimated Total Delivery Time: 4–7 business days.
- Standard Shipping: $15 USD for orders of $300 USD or less.
- Free Standard Shipping: Available on orders over $300 USD.
- Processing and delivery may take longer during U.S. federal holidays, peak shopping periods, severe weather, or carrier disruptions.