Last Updated: July 10, 2026
This Payment Policy explains how payments are accepted and processed when you place an order with Skillman Pets. By completing a purchase through our website, you agree to the terms outlined below.
A. Accepted Payment Methods
Payments are securely processed through our available payment processing providers.
Depending on your location, device, browser, and checkout configuration, available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- UnionPay
- Google Pay
- Apple Pay
The payment methods displayed during checkout may vary and are subject to availability.
B. Currency
All prices displayed on our website are listed in United States Dollars (USD $).
Any applicable taxes, fees, or shipping charges will be displayed during checkout before payment is completed, where applicable.
C. Payment Processing
Full payment is required at the time an order is placed.
Once your payment has been successfully authorized and processed, your order will enter the order processing stage.
An order confirmation may be sent to the email address provided during checkout.
D. Secure Payments
Payments are processed through secure payment systems designed to help protect payment information during checkout.
Skillman Pets does not intentionally request or store your complete payment card details through ordinary customer communications such as email.
Payment information may be handled directly by the applicable payment processor according to its own security and privacy practices.
E. Billing Information
Customers are responsible for providing accurate and complete billing information when placing an order.
This may include:
- Full Name
- Billing Address
- Email Address
- Contact Number
- Payment Information
Incorrect, incomplete, or inconsistent billing information may result in payment delays, additional verification, or cancellation of an order.
F. Payment Verification
To help maintain secure transactions and prevent unauthorized activity, Skillman Pets or its payment providers may:
- Verify payment or billing information.
- Request additional information where reasonably necessary.
- Contact customers regarding an order or payment.
- Conduct fraud or security checks.
- Decline or cancel transactions that cannot be successfully verified.
Additional verification may be required before an order can be processed.
G. Shipping Charges and Payment
Applicable shipping charges are displayed during checkout before payment is completed.
Our current standard shipping rates within the United States are:
- Orders over $300 USD: Free Standard Shipping
- Orders of $300 USD or less: $15 USD Standard Shipping
The applicable shipping charge will be added to the order total before payment authorization.
H. Refunds
Approved refunds will generally be issued to the original payment method used for the purchase.
Refund processing will generally begin after the applicable return has been received and inspected, where a return is required.
Once a refund has been issued by Skillman Pets, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
For additional information about returns and refunds, please refer to our Return and Refund Policy.
I. Failed or Declined Payments
A payment may be declined or unsuccessful for various reasons, including:
- Insufficient funds
- Incorrect payment information
- Expired payment method
- Bank or card issuer restrictions
- Billing address mismatch
- Security or fraud-prevention checks
- Payment processor restrictions
- Technical issues
If your payment is unsuccessful, please verify your payment information or contact your bank, card issuer, or payment provider before attempting the purchase again.
An order will not be considered successfully placed until payment has been successfully authorized.
J. Duplicate or Pending Charges
In some circumstances, your bank or payment provider may temporarily display a pending authorization or verification amount.
A pending transaction is not necessarily a completed charge.
If you believe you have been charged more than once for the same order, please contact our customer support team with your order details so we can review the transaction.
K. Order Cancellation Due to Payment Issues
Skillman Pets reserves the right to cancel or hold an order if:
- Payment cannot be successfully authorized.
- Payment information cannot be verified.
- A transaction is identified as potentially fraudulent.
- The payment is reversed, disputed, or otherwise unsuccessful.
- Other legitimate payment or security concerns arise.
If an order is cancelled after payment has been successfully captured, any applicable refund will be handled according to our refund procedures.
L. Policy Updates
We may update this Payment Policy from time to time to reflect changes to our payment methods, payment providers, business practices, or applicable requirements.
Any changes will be published on this page together with the revised Last Updated date.
M. Contact Information
If you have questions about payments, billing, or transactions, please contact us:
Business Name: Skillman Pets
Email: support@skillmanpets.us
Telephone: +1 718-803-3635
Business Address:
49-16 Skillman Ave
Woodside, NY 11377
United States
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM