Last Updated: July 10, 2026
Welcome to the Skillman Pets FAQ page. Below you’ll find answers to some of the most common questions about our products, ordering process, shipping, payments, returns, and customer support.
If you need further assistance, please contact us at support@skillmanpets.us.
General Questions
Q. What is Skillman Pets?
A. Skillman Pets operates a physical pet store in Woodside, New York, and an online store offering a focused selection of products for dogs and cats.
Q. Where are you located?
A. Business Address: 49-16 Skillman Ave, Woodside, NY 11377, United States
Q. How can I contact customer support?
A.
Business Email: support@skillmanpets.us
Business Phone: +1 718-803-3635
Q. What are your customer service hours?
A. Monday – Friday, 9:00 AM – 5:00 PM.
Orders
Q. How do I place an order?
A. Browse our website, add your preferred products to your shopping cart, and complete your purchase through our secure checkout.
Q. Will I receive an order confirmation?
A. Yes. Once your order has been successfully placed and payment has been authorized, an order confirmation email may be sent to the email address provided during checkout.
Q. Can I modify or cancel my order?
A. Please contact us as soon as possible if you need to modify or cancel an order. Changes or cancellations are generally possible only before the order enters the processing or dispatch stage.
Q. Can I purchase multiple products in one order?
A. Yes. Multiple products can be purchased in a single order, subject to product availability.
Shipping & Delivery
Q. Do you deliver within the United States?
A. Yes. We currently deliver orders within the United States. International shipping is not available at this time.
Q. How long does delivery take?
A.
Processing Time: 1–2 Business Days
Transit Time: 3–5 Business Days
Total Delivery Time: 4–7 Business Days
Delivery estimates are not guaranteed dates and may vary due to carrier operations, weather, holidays, seasonal demand, or other unforeseen circumstances.
Q. What is your order cut-off time?
A. Our standard order cut-off time is 5:00 PM. Orders placed after the cut-off time will generally begin processing on the next business day.
Q. How much does shipping cost?
A.
Free Standard Shipping: Orders over $300.00 USD
Standard Shipping: $15.00 USD on orders of $300.00 USD or less
The applicable shipping charge will be displayed during checkout before payment is completed.
Q. Will I receive tracking information?
A. Yes, where tracking is available. Tracking information is generally provided after your order has been dispatched.
Q. What happens if I enter an incorrect delivery address?
A. Customers are responsible for providing accurate and complete shipping information. Incorrect or incomplete addresses may result in delivery delays, failed delivery, returned shipments, or additional shipping charges.
Products
Q. What product categories do you offer?
A. Our product categories include:
- Rope Tug Toys
- Interactive Dog Toys
- Interactive Cat Toys
- Pet Travel Hydration
Q. Are product dimensions and specifications provided?
A. Yes. Product pages include dimensions, specifications, materials, sizes, and other relevant information where applicable.
Q. Will the product look exactly like the photographs?
A. Product images are provided for reference purposes. Colours, textures, and appearance may vary slightly due to lighting, photography, manufacturing variations, or individual screen settings.
Q. How do I choose the correct size?
A. Please review the size guide, measurements, and product dimensions provided on the applicable product page before placing your order.
Payments
Q. What payment methods do you accept?
A. Available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- UnionPay
- Google Pay
- Apple Pay
Available payment methods may vary depending on your device, browser, location, and checkout configuration.
Q. What currency do you use?
A. All prices displayed on our website are listed in United States Dollars (USD $).
Q. Is my payment information secure?
A. Payments are processed through secure payment systems designed to help protect your payment information during checkout. Payment information may be handled directly by the applicable payment processor according to its security and privacy practices.
Returns & Refunds
Q. What is your return period?
A. Eligible products may be returned in accordance with our Return and Refund Policy. Please review the policy for the applicable return timeframe and conditions.
Q. Who pays for return shipping?
A. Return shipping costs may depend on the reason for the return. For eligible change-of-mind returns, the customer may be responsible for return shipping costs. If an item arrives damaged, defective, or incorrect, please contact us before returning the item so we can review the situation and provide appropriate instructions.
Q. How long do refunds take?
A. Approved refunds are generally issued to the original payment method after the applicable return has been received and inspected. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
Q. Do you offer exchanges?
A. We do not currently guarantee direct product exchanges. If you require a different product, you may need to return the eligible item in accordance with our Return and Refund Policy and place a new order separately.
Customer Support
Q. What information should I provide when contacting support?
A. Where applicable, please include:
- Your Order Number
- Product Name
- A brief description of your enquiry
- Photographs of the item, if applicable
Providing these details can help us review your request more efficiently.
Q. How quickly will I receive a response?
A. We aim to respond to customer enquiries as promptly as possible during our regular customer service hours.
Contact Information
Business Name: Skillman Pets
Business Email: support@skillmanpets.us
Business Phone: +1 718-803-3635
Business Address:
49-16 Skillman Ave
Woodside, NY 11377
United States
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM
Order Cut-Off Time: 5:00 PM