Effective Date: July 10, 2026
At Skillman Pets, we want every customer to shop with confidence. If a purchase does not meet your expectations, this policy explains when a return, refund, or exchange may be available.
By placing an order with us, you acknowledge and agree to the terms outlined below.
1. Return Eligibility
Most eligible products may be returned within 30 days of delivery, provided they satisfy all of the following requirements:
- The product has not been used.
- It remains in its original condition.
- All original packaging, labels, manuals, and accessories are included where applicable.
- The item has not been damaged after delivery through misuse, accidents, neglect, or improper care.
Items that do not meet these conditions may not qualify for a full refund or exchange.
2. Return Period
A return request must generally be submitted within 30 calendar days from the date your order is delivered.
Return requests received after this period may be declined unless otherwise required by applicable law.
3. Return Shipping
Incorrect, Damaged, or Defective Products
If your order arrives damaged, defective, or you receive an incorrect item, please contact us before returning the product.
After reviewing the issue, Skillman Pets may provide a prepaid return shipping label or another approved return method where appropriate.
Customer Preference Returns
If you decide that you no longer want an eligible item for personal reasons, you will generally be responsible for the return shipping costs.
4. Restocking Charges
We do not charge restocking fees for approved returns.
Eligible refunds are processed without a restocking deduction, except where applicable return shipping costs are the customer’s responsibility.
5. Requesting a Return
To begin the return process:
- Email us at support@skillmanpets.us
- Include your order number.
- Explain why you would like to return the item.
- Attach photographs if the item is damaged, defective, or incorrect.
Please wait for return authorization and instructions before sending the product back.
Unapproved returns may not be accepted or may result in processing delays.
6. Refund Processing
After your returned package arrives, our team will inspect the item.
If the return is approved:
- Your refund will generally be issued to the original payment method used for the purchase.
- Refund processing normally takes up to 14 business days after the returned item has been received and inspected.
- Your bank or payment provider may require additional time before the funds appear in your account.
The time required for the refund to appear in your account may vary depending on your financial institution or payment provider.
7. When Refunds May Be Reduced or Declined
A full refund may not be available if:
- The product has been used.
- The item is returned incomplete.
- Parts, packaging, manuals, or accessories are missing where applicable.
- Damage occurred after delivery due to improper use, handling, neglect, or storage.
- The product has been altered or modified.
- The return does not comply with this policy.
- The return request is submitted outside the applicable return period.
Where permitted by applicable law and appropriate based on the condition of the returned product, a partial refund may be issued instead of a full refund.
8. Items Not Eligible for Change-of-Mind Returns
We may refuse or reduce a refund for products that:
- Show signs of use, chewing, stains, pet hair, or contamination.
- Are returned with missing parts, accessories, or required packaging.
- Were damaged through misuse, neglect, improper storage, or improper care.
- Are returned outside the applicable 30-day return period.
This does not affect any applicable statutory rights relating to products that are defective, damaged, incorrect, or otherwise not as legally required.
9. Damaged, Defective, or Incorrect Deliveries
Please inspect your order as soon as reasonably possible after delivery.
If you receive a damaged, defective, or incorrect product, contact us promptly at:
Email: support@skillmanpets.us
Please include your order number and photographs of the product or packaging where applicable.
We will review the issue and, where appropriate, may arrange a replacement, exchange, repair, or refund.
10. Order Cancellations
Orders may generally be cancelled only before they enter the processing or dispatch stage.
Once an order has been shipped, cancellation may no longer be possible.
In such cases, you may need to follow the standard return procedure after delivery.
11. Exchanges
Where stock is available, Skillman Pets may offer an exchange for products that:
- Arrived damaged.
- Have a manufacturing defect.
- Were supplied incorrectly.
Please contact our customer support team before returning an item.
Direct exchanges may not be available for every product or circumstance. Where an exchange cannot be provided, an eligible refund may be offered in accordance with this policy.
12. Missing Refunds
If you believe your approved refund has not been received:
- Review your bank or card account.
- Check with your payment provider or financial institution.
- Allow sufficient processing time for the refund to appear.
If you still require assistance, please contact our customer support team with your order number and refund information.
13. Contact Us
If you have any questions regarding returns or refunds, please contact:
Business Name: Skillman Pets
Email: support@skillmanpets.us
Telephone: +1 718-803-3635
Business Address:
49-16 Skillman Ave
Woodside, NY 11377
United States
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM
Important Information
- All returns require prior approval or return instructions from our customer support team.
- Customers returning eligible items due to a change of mind are generally responsible for return shipping costs.
- We recommend using a tracked shipping service and keeping proof of postage until your return has been completed.
- Please package returned items carefully to help prevent damage during transit.
- Refunds are generally issued to the original payment method.
- Approved refunds are generally processed within 14 business days after the returned item has been received and inspected.
- This policy does not limit any applicable rights or remedies available to consumers under applicable federal, state, or local laws.